Refund Policy

Last updated: 29 September 2026

This policy explains how to ask for a refund for a Televo IPTV subscription.

How to request a refund

Message us on WhatsApp through our Contact page with the plan you bought, the date you ordered and the reason for your request. We review each request and reply in the same conversation.

If the service is not working

Please contact support before asking for a refund. Many problems are caused by the connection, device or app and can be fixed quickly; the troubleshooting guide covers the usual checks.

After we review your request

We will reply in the same WhatsApp conversation with our decision and, if a refund is agreed, how it will be paid.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer in the UK.